Trust & Quality Policy

Our Global Mission

Luuned is committed to democratizing elite education and professional mentorship across borders. Our policies are designed to ensure a safe, respectful, and high-performance environment for students, tutors, and mentors worldwide.

Professional Code of Conduct

• Mutual Respect: All interactions must maintain the highest standards of courtesy and professionalism.
• Integrity: Tutors and mentors must provide accurate information regarding their credentials and experience.
• Boundaries: All communication must stay within the Luuned platform to ensure safety and record-keeping.
• Academic Honesty: Tutors facilitate learning; they do not complete assignments or exams for students.

Scheduling & Attendance

• Punctuality: Both parties are expected to join the session within 5 minutes of the scheduled start time.
• Technical Readiness: Ensure stable internet and working audio/video before the session begins.
• Recordings: Sessions may be recorded for quality assurance and safety purposes.

Cancellation & Rescheduling

To respect the time of our global professionals, we enforce a strict 24-hour policy.

• More than 24h Notice: Full refund or free rescheduling.
• Less than 24h Notice: 50% of the session fee is retained to compensate the educator.
• No-Show: 100% of the session fee is non-refundable if the student fails to join within 15 minutes.

Payment & Financials

• Secure Processing: All payments are handled via encrypted international gateways.
• Transparent Pricing: The price shown at checkout is final, including all applicable service fees.
• Payouts: Professionals receive earnings after successful completion and verification of the session.

Safeguarding & Student Protection

Student safety is our non-negotiable priority.

• Vetting: Every tutor and mentor undergoes a rigorous multi-stage verification of ID and background.
• Zero Tolerance: Any form of harassment, discrimination, or inappropriate behavior results in immediate permanent banning.
• Reporting: Students can flag any concerns via the 'Report Incident' button in their dashboard.

Dispute Resolution

In the rare event of a disagreement, Luuned acts as a neutral mediator.

• Mediation: Disputes must be raised within 48 hours of the session completion.
• Evidence: We review session logs, chat history, and recordings to find a fair resolution.
• Finality: Luuned Management's decision on credits or refunds is final.